Senior Director Enterprise Customer Success Europe and Australia
Rik joined PayPal in 2020 to lead the Corporate Strategy in Europe and became a member of the European Leadership team. Rik then went on to take leadership roles in Product, first in Product Marketing and in his last role he was Product Manager for Financial Services International. Currently, Rik is leading Enterprise Customer Success in Europe and Australia. Where, with a team of 150 Customer Success managers, he is responsible for retention and growth of the top 1,500 merchants.
Before joining PayPal, Rik had a long tenure in strategy consulting with Kearney where he worked across the globe for many Fortune 500 companies including Mastercard and Amazon. He was a key leader in the Global Payment Practice advising key players across the payments value chain including banks, retailers, payment service providers and payment schemes. Rik lives in the Netherlands with his wife and three sons.